TVAM Art and Design Studio

Effective Date: 13-3-2026

1. Overview

At TVAM Art and Design Studio, we take pride in offering high-quality designer wear and handcrafted products. If you are not completely satisfied with your purchase, we’re here to help.

2. Eligibility for Returns

Returns are accepted under the following conditions:

  • The item must be unused, unworn, and in original condition
  • All tags and packaging must be intact
  • Return request must be made within 5 days of delivery

3. Non-Returnable Items

The following items are not eligible for return:

  • Customized or made-to-order products
  • Sale or discounted items
  • Handmade items with slight variations (these are part of their uniqueness)

4. Exchange Policy

We offer exchanges in case of:

  • Size issues
  • Damaged or defective products
  • Incorrect item received

Exchange requests must be raised within 5 days of delivery.

5. Return Process

To initiate a return or exchange:

  1. Contact us via phone or email
  2. Share your order details and reason for return
  3. Our team will guide you through the process

6. Refund Policy

  • Refunds are processed only after the returned item is received and inspected
  • Approved refunds will be issued within 7–10 business days
  • Refunds will be made via the original payment method or bank transfer

7. Shipping Charges

  • Original shipping charges are non-refundable
  • Return shipping costs may be borne by the customer unless the product is defective or incorrect

8. Damaged or Incorrect Items

If you receive a damaged or wrong product:

  • Please contact us within 48 hours of delivery
  • Share photos of the product for quick resolution

9. Cancellation Policy

  • Orders can be cancelled within 24 hours of placing the order
  • Orders once shipped cannot be cancelled

10. Contact Us

For any return, refund, or exchange queries, please contact:

TVAM Art and Design Studio
No. 38, 1st Main Road, RA Puram
Chennai, Tamil Nadu – 600028
Phone: +91 95664 19246
Email: shop@tvamstudio.com